At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork. We are an organisation that cares about our people and community. We embrace diversity and encourage applications from individuals of all backgrounds to join us in servicing our community in the future. If you have HEART and want to be part of our friendly, professional, and committed team then consider applying for one of our opportunities below.
Dynamic role assisting the Shire’s internal & external customers
Friendly supportive team environment
We have two opportunities for versatile and flexible customer service officers to join our team. These roles are required to provide backfill for parental leave, and to assist our business as we transition to a new operating system.
If you have a positive, resilient, and professional attitude and are passionate about providing an exceptional customer experience we want to hear from you!
The Shire of Capel is located in the South West, halfway between Bunbury and Busselton. We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia. At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other.
Job Description
As a Customer Service Officer you will act as the first point of contact for our customers. You will receive and triage customer requests, assist with basic enquiries and escalate technical and complex enquiries to the relevant teams as appropriate. You will receive and receipt payments, assist with venue hire, and receive, process, and refer incoming applications and registrations as appropriate.
As a team player your flexible approach and friendly communication style will enable you to quickly build rapport with internal and external customers and develop strong working relationships across the organisation. Your patience, resilience and commitment to continuous learning will ensure you thrive in this role.
During the implementation of our new operating system our Customer Service Officers will have opportunity to move around the business to provide support to specific teams. Your versatility and can-do attitude will be essential to the success of this transition.
The rewards:
As part of our team, you will enjoy:
Flexibility and support
Investment in you and your career
An inclusive culture where all our people are valued, EEO, diversity and differences are respected
A strong focus on employee wellbeing and safety
Full time, 19-day work month
Base annual salary $61,290 per annum
Annual leave loading of 17.5%
Up to 14% Shire superannuation contribution
Employee benefits program offering a wide range of discounts
For further position related requirements please refer to Position Description – Customer Service Officer PDF (315KB). If you are viewing this ad in Seek the link may have been removed. Please view this vacancy on our website at capel.wa.gov.au/careers to access the position description.
Desired Skills and Experience
We embrace diversity and encourage applications from individuals of diverse backgrounds to join us in servicing our community for the future.
To be considered for this role you will be able to demonstrate:
Behaviour that positively demonstrates the Shire’s HEART of: Honesty, Empathy, Accountability, Respect and Teamwork
Strong customer services experience
Demonstrated administration experience
Strong computer skills, including use of MS Office, Internet, Email and databases
Excellent interpersonal skills
Good numerical and literacy skills
Cash handling experience and knowledge of local government structure and function will be highly regarded.
Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact Organisational Development on 9727 0222 to discuss.
Further position related enquiries can be directed to Catherine Clarke, Customer Service Coordinator or Organisational Development on 9727 0222.
Applications close
9.00am on Monday 20 May 2024.
The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should a suitable candidate be found.
